🟡 [2024-05-27 1:00pm PST] - TLSv1 Alert Protocol Version

Status - Active

Impact - Some users may be experiencing issues connecting to the platform. Specifically users running Helicone locally within San Francisco.

Description - We are currently investigating an issue with the TLSv1 Alert Protocol Version. We are working to resolve this issue as quickly as possible.

The issue seems to be with Cloudflare’s SSL configuration for their workers, and we are working closely with them to get this resolved.

Work Around - If you are experiencing this issue you can revolve it by running a VPN or using our backup workers.

Here is a list of our backup workers:

To use this change the base URL from oai.helicone.ai -> oai.helicone.ai

Updates

Update - 2024-05-27 3:17pm PST - Cloudflare responded and is actively investigating the issue.