How to build a chatbot with OpenAI structured outputs

Introduction

We’ll be building a simple chatbot that can query an API to respond with detailed flight information. But first, you should know that Structured Outputs can be used in two ways through the API:

Function Calling: You can enable Structured Outputs for all models that support tools. With this setting, the model’s output will match the tool’s defined structure.
Response Format Option: Developers can use the json_schema option in the response_format parameter to specify a JSON Schema. This is for when the model isn’t calling a tool but needs to respond in a structured format. When strict: true is used with this option, the model’s output will strictly follow the provided schema.

How the chatbot works

Here’s a high-level overview of how our flight search chatbot will work: It will extract parameters from a user query, call our API with Function Calling, and then structure the API response in a predefined format with Response Format. Let’s get into it!

What you’ll need

Before we get started, make sure you have the following in place:

Python: Make sure you have Python installed. You can grab it from here.
OpenAI API Key: You’ll need this to get a response from OpenAI’s API.
Helicone API Key: You’ll need this to monitor your chatbot’s performance. Get one for free here.

Setting up your environment

First, install the necessary packages by running:

pip install pydantic openai python-dotenv

Next, create a .env file in your project’s root directory and add your API keys:

OPENAI_API_KEY=your_openai_api_key_here
HELICONE_API_KEY=your_helicone_api_key_here

Now we’re ready to dive into the code!

Understanding the code

Let’s break down the code and see how it all fits together.

Pydantic Models

We start with a few Pydantic models to define the data we’re working with. While Pydantic is not necessary (you can just define your schema in JSON), it is recommended by OpenAI.

class FlightSearchParams(BaseModel):
    departure: str
    arrival: str
    date: Optional[str] = None

class FlightDetails(BaseModel):
    flight_number: str
    departure: str
    arrival: str
    departure_time: str
    arrival_time: str
    price: float
    available_seats: int

class ChatbotResponse(BaseModel):
    flights: List[FlightDetails]
    natural_response: str

FlightSearchParams: Holds the user’s search criteria (departure, arrival, and date).
FlightDetails: Stores details about each flight.
ChatbotResponse: Formats the chatbot’s response, including both structured flight details and a natural language explanation.

The FlightChatbot Class

This is the main class describing the Chatbot’s functionality. Let’s take a look at it.

Initialization

Here, we initialize the chatbot with your OpenAI API key and a small sample database of flights.

def __init__(self, api_key: str):
    self.client = OpenAI(api_key=api_key)
    self.flights_db = [
        {
            "flight_number": "BA123",
            "departure": "New York",
            "arrival": "London",
            "departure_time": "2025-01-15T08:30:00",
            "arrival_time": "2025-01-15T20:45:00",
            "price": 650.00,
            "available_seats": 45
        },
        {
            "flight_number": "AA456",
            "departure": "London",
            "arrival": "New York",
            "departure_time": "2025-01-16T10:15:00",
            "arrival_time": "2025-01-16T13:30:00",
            "price": 720.00,
            "available_seats": 12
        }
    ]

Searching for flights

Next, we define the _search_flights method.

def _search_flights(self, departure: str, arrival: str, date: Optional[str] = None) -> List[dict]:
    matches = []
    for flight in self.flights_db:
        if (flight["departure"].lower() == departure.lower() and
            flight["arrival"].lower() == arrival.lower()):
            if date:
                flight_date = flight["departure_time"].split("T")[0]
                if flight_date == date:
                    matches.append(flight)
            else:
                matches.append(flight)
    return matches

This method searches the database for flights that match the given criteria. It checks for matching departure and arrival cities, and optionally filters by date.

Processing user queries

Now we process user input to extract search parameters and find matching flights:

def process_query(self, user_query: str) -> str:
    try:
        parameter_extraction = self.client.chat.completions.create(
            model="gpt-4o-2024-08-06",
            messages=[
                {"role": "system", "content": "You are a flight search assistant. Extract search parameters from user queries."},
                {"role": "user", "content": user_query}
            ],
            tools=[{
                "type": "function",
                "function": {
                    "name": "search_flights",
                    "description": "Search for flights based on departure and arrival cities, and optionally a date",
                    "parameters": {
                        "type": "object",
                        "properties": {
                            "departure": {"type": "string", "description": "Departure city"},
                            "arrival": {"type": "string", "description": "Arrival city"},
                            "date": {"type": "string", "description": "Flight date in YYYY-MM-DD format", "format": "date"}
                        },
                        "required": ["departure", "arrival"]
                    }
                }
            }],
            tool_choice={"type": "function", "function": {"name": "search_flights"}}
        )

        function_args = json.loads(parameter_extraction.choices[0].message.tool_calls[0].function.arguments)

        found_flights = self._search_flights(
            departure=function_args["departure"],
            arrival=function_args["arrival"],
            date=function_args.get("date")
        )

        response = self.client.beta.chat.completions.parse(
            model="gpt-4o-2024-08-06",
            messages=[
                {"role": "system", "content": "You are a flight search assistant..."},
                {"role": "user", "content": f"Original query: {user_query}\nFound flights: {json.dumps(found_flights, indent=2)}"}
            ],
            response_format=ChatbotResponse
        )

        return response.choices[0].message

    except Exception as e:
        error_response = ChatbotResponse(
            flights=[],
            natural_response=f"I apologize, but I encountered an error processing your request: {str(e)}"
        )
        return error_response.model_dump_json(indent=2)

This method:

Extracts parameters from the user’s query using OpenAI’s function calling.
Searches for matching flights.
Generates a response from the results of the search in the ChatbotResponse format—a structured response consisting of flight data and a natural language response.

Monitoring query refusals with Helicone

Structured outputs come with a built-in safety feature that allows your chatbot to refuse unsafe requests. You can easily detect these refusals programmatically. Since a refusal doesn’t match the response_format schema you provided, the API introduces a refusal field to indicate when the model has declined to respond. This helps you handle refusals gracefully and prevents errors when trying to fit the response into your specified format. But what if you want to review all the queries your chatbot refused—perhaps to identify any false positives? This is where Helicone comes into play. With Helicone’s request logger, you can view details of all requests made to your chatbot and easily filter for those containing a refusal field. This gives you instant insight into which requests were declined, providing a solid starting point for improving your code or prompts.

How it works

Create an account + Generate an API Key

Log into helicone or create an account. Once you have an account, you can generate an API key.

Edit the OpenAI initialization snippet

This is the code you’ll need to add to your chatbot to log all requests in Helicone.

self.client = OpenAI(
api_key=api_key,
base_url="https://oai.helicone.ai/v1",
default_headers= {
    "Helicone-Auth": f"Bearer {os.getenv('HELICONE_API_KEY')}"
})

Navigate to your Helicone dashboard

The dashboard is where you can view and filter requests. Simply filter for those with a refusal field to quickly see all instances where your chatbot refused to respond.

Filtering for refusals on Helicone's Request page

And that's it!

In just a few steps, you can review all refusal responses and optimize your chatbot as needed.

Putting it all together

So, let’s bring it all together with a simple main function that serves as our entry point:

def main():
    # Initialize chatbot with your API key
    chatbot = FlightChatbot(os.getenv('OPENAI_API_KEY'))

    # Example queries
    example_queries = [
        "When is the next flight from New York to London?",
        "Find me flights from London to New York on January 16, 2025",
        "Are there any flights from Paris to Tokyo tomorrow?"
    ]

    for query in example_queries:
        print(f"User Query: {query}")
        response = chatbot.process_query(query)
        print("\nResponse:")
        print(response.refusal or response.parsed)
        print("-" * 50 + "\n")

if __name__ == "__main__":
    main()

Here’s the entire script

from pydantic import BaseModel
from typing import Optional, List
import json
from openai import OpenAI
from dotenv import load_dotenv
import os

load_dotenv()

# Pydantic models for structured data
class FlightSearchParams(BaseModel):
    departure: str
    arrival: str
    date: Optional[str] = None

class FlightDetails(BaseModel):
    flight_number: str
    departure: str
    arrival: str
    departure_time: str
    arrival_time: str
    price: float
    available_seats: int

class ChatbotResponse(BaseModel):
    flights: List[FlightDetails]
    natural_response: str

class FlightChatbot:
    def __init__(self, api_key: str):
        self.client = OpenAI(
            api_key=api_key,
            base_url="https://oai.helicone.ai/v1",
            default_headers= {
                "Helicone-Auth": f"Bearer {os.getenv('HELICONE_API_KEY')}"
            })
        self.flights_db = [
            {
                "flight_number": "BA123",
                "departure": "New York",
                "arrival": "London",
                "departure_time": "2025-01-15T08:30:00",
                "arrival_time": "2025-01-15T20:45:00",
                "price": 650.00,
                "available_seats": 45
            },
            {
                "flight_number": "AA456",
                "departure": "London",
                "arrival": "New York",
                "departure_time": "2025-01-16T10:15:00",
                "arrival_time": "2025-01-16T13:30:00",
                "price": 720.00,
                "available_seats": 12
            }
        ]

    def _search_flights(self, departure: str, arrival: str, date: Optional[str] = None) -> List[dict]:
        """Search for flights using the provided parameters."""
        matches = []
        for flight in self.flights_db:
            if (flight["departure"].lower() == departure.lower() and
                flight["arrival"].lower() == arrival.lower()):
                if date:
                    flight_date = flight["departure_time"].split("T")[0]
                    if flight_date == date:
                        matches.append(flight)
                else:
                    matches.append(flight)
        return matches

    def process_query(self, user_query: str) -> str:
        """Process a user query and return flight information."""
        try:
            # First, use function calling to extract parameters
            parameter_extraction = self.client.chat.completions.create(
                model="gpt-4o-2024-08-06",
                messages=[
                    {
                        "role": "system",
                        "content": "You are a flight search assistant. Extract search parameters from user queries."
                    },
                    {
                        "role": "user",
                        "content": user_query
                    }
                ],
                tools=[{
                    "type": "function",
                    "function": {
                        "name": "search_flights",
                        "description": "Search for flights based on departure and arrival cities, and optionally a date",
                        "parameters": {
                            "type": "object",
                            "properties": {
                                "departure": {
                                    "type": "string",
                                    "description": "Departure city"
                                },
                                "arrival": {
                                    "type": "string",
                                    "description": "Arrival city"
                                },
                                "date": {
                                    "type": "string",
                                    "description": "Flight date in YYYY-MM-DD format",
                                    "format": "date"
                                }
                            },
                            "required": ["departure", "arrival"]
                        }
                    }
                }],
                tool_choice={"type": "function", "function": {"name": "search_flights"}}
            )

            # Extract parameters from function call
            function_args = json.loads(parameter_extraction.choices[0].message.tool_calls[0].function.arguments)

            # Search for flights
            found_flights = self._search_flights(
                departure=function_args["departure"],
                arrival=function_args["arrival"],
                date=function_args.get("date")
            )

            # Use parse helper to generate structured response with natural language
            response = self.client.beta.chat.completions.parse(
                model="gpt-4o-2024-08-06",
                messages=[
                    {
                        "role": "system",
                        "content": """You are a flight search assistant. Generate a response containing:
                        1. A list of structured flight details
                        2. A natural language response explaining the search results

                        For the natural language response:
                        - Be concise and helpful
                        - Include key details like flight numbers, times, and prices
                        - If no flights are found, explain why and suggest alternatives"""
                    },
                    {
                        "role": "user",
                        "content": f"Original query: {user_query}\nFound flights: {json.dumps(found_flights, indent=2)}"
                    }
                ],
                response_format=ChatbotResponse
            )
            return response.choices[0].message

        except Exception as e:
            error_response = ChatbotResponse(
                flights=[],
                natural_response=f"I apologize, but I encountered an error processing your request: {str(e)}"
            )
            return error_response.model_dump_json(indent=2)

def main():
    # Initialize chatbot with your API key
    chatbot = FlightChatbot(os.getenv('OPENAI_API_KEY'))

    # Example queries
    example_queries = [
        "When is the next flight from New York to London?",
        "Find me flights from London to New York on January 16, 2025",
        "Are there any flights from Paris to Tokyo tomorrow?"
    ]

    for query in example_queries:
        print(f"User Query: {query}")
        response = chatbot.process_query(query)
        print("\nResponse:")
        print(response.refusal or response.parsed)
        print("-" * 50 + "\n")

if __name__ == "__main__":
    main()

Running the chatbot

Make sure your .env file is set up with your API keys.
Run the script:

python your_script_name.py

That’s it! You now have a fully functioning flight search chatbot that can take user input, call a function with the right parameters, and return a structured output—pretty neat, huh?

What’s next?

Just integrated with Helicone?

Explore top features like custom properties, prompt experiments, and more.

Guides

​Introduction

​How the chatbot works

​What you’ll need

​Setting up your environment

​Understanding the code

​Pydantic Models

​The FlightChatbot Class

​Initialization

​Searching for flights

​Processing user queries

​Monitoring query refusals with Helicone

​How it works

​Putting it all together

​Here’s the entire script

​Running the chatbot

​What’s next?