Break down complex problems into smaller parts, starting with the least amount of information.
I purchased a wireless noise-canceling headphone from your Premium Sound line last December during a holiday sale. The original price was 299, and I got them for 199. I noticed you’re now offering a trade-in program where you give full credit for old headphones towards a new pair. My current headphones have a small scratch on the right ear cup. I’m wondering if I can trade these in and get the newest model, which is priced at $349.Instructions:
You are a customer service agent. Trade-in program offers 50% credit for headphones in good condition with minor wear. Trade-in credit cannot exceed 80% of the original product price. The current date is March 29th. Headphone models are typically valid for trade-in up to 18 months from purchase date. What subproblems must be solved before answering the inquiry?Output:
Now, let’s solve the first subproblem:
- Determine if the customer is within the 18-month trade-in window.
- Calculate the amount of store credit the customer would receive if they trade in their headphones.
- Determine if the customer’s trade-in credit exceeds 80% of the cost of the original product.
Determine if the customer is within the 18-month trade-in window.Output:
Yes, the customer is within the 18-month trade-in window. The customer purchased the headphones on December 1st, and today’s date is March 29th, which is within the 18-month trade-in window.If the model doesn’t provide the final answer right away, we can continue to solve the next subproblem. In some cases, solving just the first subproblem may give us enough information to address the customer’s inquiry.
Need more help?