> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helicone.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Incidents

### 🟡 \[2024-05-27 1:00pm PST] - TLSv1 Alert Protocol Version

**Status** - *Active*

**Impact** - *Some users may be experiencing issues connecting to the platform.*
Specifically users running Helicone locally within San Francisco.

**Description** - *We are currently investigating an issue with the TLSv1 Alert Protocol Version. We are working to resolve this issue as quickly as possible.*

The issue seems to be with Cloudflare's SSL configuration for their workers, and we are working closely with them to get this resolved.

**Work Around** - If you are experiencing this issue you can revolve it by running a VPN or using our backup workers.

Here is a list of our backup workers:

* [https://oai.helicone.ai](https://oai.helicone.ai)
* [https://oai.helicone.ai](https://oai.helicone.ai)
* [https://anthropic.helicone.ai](https://anthropic.helicone.ai)
* [https://api.helicone.ai](https://api.helicone.ai)
* [https://openrouter.helicone.ai](https://openrouter.helicone.ai)
* [https://together.helicone.ai](https://together.helicone.ai)
* [https://gateway.helicone.ai](https://gateway.helicone.ai)

To use this change the base URL from `oai.helicone.ai` -> `oai.helicone.ai`

#### Updates

**Update** - *2024-05-27 3:17pm PST* - Cloudflare responded and is actively investigating the issue.


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